Consumer rights

Consumers in the European Union (“EU”) have certain statutory rights when purchasing products online. The text below constitutes a general description of these statutory rights. Please note that these statutory rights apply without prejudice to the Money Back Guarantee or other customer services mentioned on the Buyer Protection page.

    In the EU, you are generally granted the right to cancel your order within 14 days from the day on which you (or a third party acting on your instructions other than the shipping agent) receive the goods, or from the day of conclusion of the contract, in the case of digital services or content not provided in a tangible medium.

You have the right to receive a refund from the seller of the price paid for the products, including shipping costs. However, if when placing your order you choose a more expensive shipping method than the cheapest one offered by the seller, the seller will not be obliged to refund the related additional costs.

You must bear the costs of returning the products to the seller, unless these costs were not mentioned before placing the order or the seller offers to bear these costs.

This right to cancel does not apply to:

  1. the supply of goods or services whose price depends on financial market fluctuations, which the seller cannot control and which may occur during the cancellation period;
  2. the supply of goods tailored to the buyer's specifications or clearly personalized;
  3. the supply of goods susceptible to deterioration or rapid expiry;
  4. the supply of sealed goods for which a return is not possible for reasons of health protection or hygiene and which were opened after delivery;
  5. the supply of goods which, by their nature, were inseparably mixed with other products after delivery;
  6. the supply of alcoholic beverages whose price has been agreed at the conclusion of the sales contract, and whose delivery can only be carried out after 30 days and the real value depends on market fluctuations, which the seller cannot control;
  7. the provision of sealed audio or video recordings or sealed computer software that have been opened after delivery;
  8. the supply of newspapers and magazines, with the exception of subscription contracts for the supply of such publications;
  9. the provision of accommodation other than for residential purposes, the transport of goods, vehicle rental services, catering or other services related to leisure activities, if the contract specifies a date or period of activity;
  10. the supply of digital content not provided on a tangible medium, if the activity has already begun with the express consent of the buyer and his acknowledgment that he thereby loses his right to return.

Please note that you must return all items to the seller without any undue delay and in no case later than 14 days from the day you communicate your decision to cancel the order. You will have to bear, and will lose the seller's right to return, the reduction in the value of the goods resulting from using them more than necessary to analyze their nature, characteristics and functioning, unless you have not been informed about their right to cancel the order before placing it.

    In the EU you are entitled to a legal compliance guarantee of a minimum of 2 years from the seller in the case of delivery of new products. In the case of second-hand products, the warranty period cannot be less than 1 year. However, if you have been informed that the product you purchased has quality problems, in that case you will not be able to claim compensation from the seller for those particular defects.

You have the right to request compensation from the seller to repair the product, or replace it if repair is not a viable option. When a repair or replacement is not possible, you can claim from the seller a price reduction or a refund (please note that in some countries the sales contract cannot be canceled if it is a minor defect, for example a scratch on a CD cover).

    The UniBARBA Transaction Services Agreement is subject to the laws of Hong Kong. This does not deprive the consumer of the protections guaranteed by the mandatory provisions of the laws of the country of your habitual residence, which means that all corresponding rights provided for by the laws of the country where you habitually reside are guaranteed.

In accordance with the UniBARBA Transaction Services Agreement, in the event of a dispute relating to a transaction, if the dispute is not resolved through amicable negotiation within the time established in accordance with the terms corresponding to the transaction, you agree to submit the dispute for the platform to make a decision. If you are not satisfied with the platform's decision, you may appeal to the Hong Kong Arbitration Center as stipulated in the Transaction Services Agreement, unless otherwise stipulated in an applicable law, for example, without prejudice to rights that may be granted to you under Article 18 of Brussels Regulation I bis (OJ EU 2012 L351/1), which means that you can make a claim for your statutory rights in the EU country where you reside, usually in the courts of the place where your home is located.

The European Commission has an online dispute resolution platform available at .

You can contact UniBARBA Customer Service here .

*** Please note that the above text is for general informational purposes only for your reference, is not exhaustive and does not constitute legal advice.